Docs-as-code migrations
This is for SaaS support and docs teams whose help center runs on Zendesk Guide and whose articles have quietly become the product's real documentation. We move those articles into a Docusaurus site in your Git repository without breaking what already works: every article URL that ranks in search, sits in an agent macro or is linked from inside the product keeps landing on the right page.
From $4,500 (up to 150 pages), $9,500 (up to 500 pages), custom above
Reply within 1 business day
30-day fix window
Moving the help center does not mean leaving Zendesk. Tickets, macros and the agent workspace stay exactly where they are; only the published articles move, and the new site can still link to your Zendesk request form. It is also a good moment to clean up: help centers collect near-duplicate articles over time, and the inventory marks each one to keep, merge or retire before anything moves.
Search continuity is the reason this page exists, so most of the deliverables are about keeping every existing link alive:
Before cutover, you get the full redirect map as a spreadsheet you can check line by line: the old URL, the new URL, and the reason for every mapping that is not a straight match.
Zendesk article URLs carry a numeric ID followed by a slug, and older links often use a slug that has since changed. Wherever the host supports pattern matching, the redirect map keys on the ID, so every variant of an old link lands on the same new page.
Help center migrations use the same page-count tiers as every migration, with translated articles counted as part of the total we agree during scoping. Articles we decide to retire do not count. Above 500 pages, we quote after reading a representative sample.
What moves the price: the number of locales; customized Guide themes whose markup leaked into article bodies; articles that embed videos or files hosted in Zendesk; and how much of the help center we agree to restructure rather than move as it is. A help center with clean articles in a single language sits at the easy end. The quote itemizes locales and restructuring, so you can see what each choice costs.
Prices are in US dollars; the euro figures are approximate conversions for reference. If the move is also a chance to fix what customers keep asking about, pair it with support-ticket mining so the new site launches with the missing articles already written.
Send a link to your docs, an export, or a few lines on what needs to change. We reply within 1 business day with questions or a quote.